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The staff member may notice that when the address book is viewed in Outlook their name remains unchanged, and may do so for 24-48 hours.A common reason for this is the offline address book (OAB) schedules that are in place for the environment.
If you know that your administrators are only making changes up until 6pm each day, then waiting until 5am the next day to update the OAB is probably unnecessary.If OWA shows the correct details, and cached-mode Outlook does not, then it is likely an OAB-related issue whether that is simply a normal delay as shown above, or possibly an OAB problem of some kind. Well first of all, consider whether you should take any action at all.A delay for changes appearing in the OAB may be perfectly acceptable to some organizations.The default schedule runs daily at 5am, and there are some other pre-configured schedules you can choose as well.If none of those suit your needs you can choose a custom schedule and then customize it to run at one more times on each day.
Normally, the Offline Global Address List is preferred because it is more responsive than the online version.